Refund policy

We offer specialty products for athletes, fans, and families. Most of our items are handcrafted and custom-designed to showcase a special moment celebrated by an individual athlete.

Returns

Every order is carefully reviewed and inspected by our staff prior to shipping. All customer-submitted photos are checked against our image clarity and use guidelines. We inspect all finished products for accuracy and quality standards.

While we do not accept returns of customized items, we always stand by our satisfaction guarantee. If you are not fully satisfied with the quality of your order, please send a note to our team at contact@allstarrally.com. We will prioritize remaking your item until it meets your expectations.

Modifications or Cancellations

Given the handcrafted, customized nature of All Star Rally products, orders cannot be modified or canceled once the item is in production (typically within 2 business days from time of order). Please send a note to contact@allstarrally.com as soon as possible to discuss if any modifications to your order are possible. Include your name and order number with your message.

Receipt of your order
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please let us know as soon as possible so that we can evaluate the issue and provide a resolution.

We cannot accept returns on sale items or gift cards.

All Star Rally follows careful operational controls. Unfortunately, rare circumstances outside of our control may occur. We cannot offer refunds for shipping delays due to weather conditions, carrier issues, or other circumstances that may occur once the package has left our facility.

That said, please reach out to us with any concerns and we will do everything we can to make it right.